Question: Is the info on this site up-to-date?
Answer: This is the most up-to-date Tourist Class and Premier Classe info website on the Internet.

Question: When do seasonal rate increases apply?
Answer: Traditionally, seasonal rate increases are applied from the beginning of December to the middle of January every year. Implementation date this year was the 2nd of November 2011.

Question: Hi, can we take our pet with us on the train?
Answer: Shosholoza Meyl Tourist Class and Premier Classe can not accommodate pet travel.

Question: How do we get allocated compartments on Premier Classe?
Answer: Premier Classe offers family compartments for families with 2 small kids, 2 berth coupes and solo traveller coupes.

Question: What happens to my car keys when I leave the car for transportation on the train?
Answer: They are needed for us to drive the car onto the train and then get issued back with the car at the destination.

Question: Can someone else deliver and/or collect the car for me?
Answer: Yes certainly. All that is needed is a letter of authorisation with copy of the owner's ID.

Question: What is the difference between Tourist Class and Premier Classe?
Answer: Tourist Class is an economy sleeper train shared with economy seated train class travellers that stops in almost every city between the destinations and Premier CLasse is a long distance deluxe sleeper train service with an all inclusive food and beverage services, luxury ammenties, linen and more .... (see website for more details)

Question: How much luggage is allowed on the train?
Answer: 25kg p/adult fare on Premier Classe, excess to be booked in with the luggage compartment at +- R4 p/kg.

Question: Can I transport my car from Durban to Cape Town?
Answer: Not on a direct route. You would need to send the car from Durban to Johannesburg, sign it out in Johannesburg and then back onto the train from Johannesburg to Cape Town.

Question: Why was the Cape Town to Port Elizabeth route discontinued?
Answer: By our best knowledge, diesel engines had to be used for that route and the route simply wasn't busy enough to be profitable.

Question: Can we hire a car at the train station?
Answer: With your permission we can pass on your details to a preferred car hire supplier who will deal with you direct and deliver and collect a car to and from you at most train stations.

Question: Can one sleep on the train at the destination?
Answer: Only when specifically offered in a special package deal for select train tours such as the Cape Town Jazz Festival, Macufe Jazz Festival, Argus Cycle Race ...

Question: Can you assist with accommodation?
Answer: We certainly can in most cities and destinations nationwide at preferred rates.

Question: Can we stop in different cities on the way and carry on with the trip later on one ticket?
Answer: Only economy sleeper class stops in most cities on the way and you would have to book multiple tickets.

Question: Does Premier Classe offer any discounts?
Answer: Competitively priced, Premier Classe is a deluxe sleeper train with amenities and an all inclusive meals service package and does not offer senior citizen discounts nor group rate discounts.