Question: Why have you not answered my enquiry?
Answer: Most common cause is mis-spelled/missing Email address, followed by insufficient details provided, followed by highly sensitive firewalls of mail providers. Please ensure the correct spelling of your Email address, provide all details required on the booking form and check your junk mail box.

Question: Can I transport my car by train, although the engine does not run?
Answer: Only self propelled, driveable cars can be loaded.

Question: Why is my Getz called a SUV on the quotation?
Answer: We know that a getz is not a SUV. However, the car has to be transported in the SUV - single level (not double decker) transport coaches because it is over 1.4m in height.

Question: Am I allowed to travel by train when pregnant?
Answer: When six month pregnant at date of travel, you will need your doctor's approval in form of a letter authorising you to travel by train.

Question: Is the info on this site up-to-date?
Answer: This is the most up-to-date Tourist Class and Premier Classe info website on the Internet.

Question: When can I expect my enquiry to be answered?
Answer: In many instances immediately. We have a number of booking agents, whose single purpose duty it is, to answer your enquiry with a quotation. We aim to have all enquiries answered by the end of each day, Monday to Friday (office hours).

Question: When do seasonal rate increases apply?
Answer: Traditionally, seasonal rate increases are applied from the beginning of December to the middle of January every year. Implementation date last year was the 2nd of November.

Question: Hi, can we take our pet with us on the train?
Answer: Shosholoza Meyl Tourist Class and Premier Classe cannot accommodate pet travel.

Question: How do we get allocated compartments on Premier Classe?
Answer: Premier Classe offers family sleeper compartments for families with small kids (up to age 5), Two berth sleeper coupes and solo traveller sleeper coupes.

Question: What happens to my keys when transporting the car by train?
Answer: We need those keys to drive the car onto and off the train. They get issued back to you with the car at the destination.

Question: I have sent two enquiries, why don't you answer?
Answer: We can only quote when we have the details required as asked for on the booking form. In many instances, the Email address is mispelled and in some cases the firewall settings are set to "highly sensitive", whereby Emails with links can't get through.

Question: Can someone else deliver and/or collect the car for me?
Answer: Yes certainly. All that is needed is a letter of authorisation with copy of the owner's ID.

Question: Can I transport a car with trailer?
Answer: Yes you can. The trailer stays hooked to the vehicle and travels in the same coach.

Question: What is the difference between Tourist Class and Premier Classe?
Answer: Tourist Class is an economy sleeper train that stops in most of the cities between the destinations and Premier CLasse is a long distance deluxe sleeper train service with an all inclusive food and beverage package, luxury ammenties, linen and more .... (see website for more details)

Question: How much luggage is allowed on the train?
Answer: 25kg p/adult fare, excess to be booked in with the luggage compartment at +- R4 p/kg.

Question: Can I transport my car from Durban to Cape Town?
Answer: Not on a direct route. You would need to send the car from Durban to Johannesburg, sign it out in Johannesburg and then back onto the train from Johannesburg to Cape Town.

Question: Why was the Cape Town to Port Elizabeth route discontinued?
Answer: By our best knowledge, diesel engines had to be used for that route and the route simply wasn't busy enough to be profitable.

Question: What about the bad publicity on the Internet?
Answer: Please remember that we transport in excess of 70000 people by train per day on different category trains i.e. Metro, Economy, Tourist and Premier Classe trains. Kindly also read feedback from recent travellers on our testimonials page for Tourist and Premier Classe. reviews »

Question: Can we hire a car at the train station?
Answer: With your permission we will pass on your contact details to a preferred car rental supplier who will deal on a direct basis with you and deliver and collect a car at most of the train stations.

Question: Can one sleep on the train at the destination?
Answer: Only when offered in a special rail tour package deal such as the Cape Town Jazz Festival, Macufe Jazz Festival, Argus Cycle Race ...

Question: Can you assist with accommodation?
Answer: We certainly can, in most cities and destinations nationwide, at preferred rates.

Question: Can we stop in different cities on the way and carry on with the trip later?
Answer: Only the Tourist Class (economy sleeper) stops in most cities on the way and you would have to purchase multiple tickets.

Question: Does Premier Classe offer any discounts?
Answer: Competitively priced, Premier Classe is a deluxe sleeper train with amenities and an all inclusive meals package and does not offer senior citizen discounts nor group rate discounts.